AI & automation for SMB operations: where to start (and what to skip)
The automations returning real hours in sub-£10M businesses, the sequencing that works, and the traps that turn automation into faster chaos.
What you’ll take away
- Automate the process, not the chaos
- The first five automations for most SMBs
- Where AI earns its place — and where it doesn’t yet
Chapters
- 00:00 — Faster chaos: the automation trap
- 03:26 — The first five automations
- 08:44 — AI in drafting, summarising and triage
- 13:02 — Running the automation audit
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